Professional Summary
Project Manager with senior-level expertise leading global digital initiatives and client support.
Delivered 100% on-time completion for 15+ concurrent product development projects, accelerating approval cycles by 20% through streamlined quoting in Monday.com.
Skilled in Jira, Salesforce, Asana, and Tableau to align cross-functional teams and monitor performance.
Core Skills
IT & Technical: Troubleshooting, Technical Documentation, User Training, Prompt Engineering, RAG Concepts, Generative AI Platforms (Gemini, ChatGPT, DeepSeek, Copilot).
SaaS & CRM: Salesforce, HubSpot, Tableau, Power BI, Jira, Asana, Monday.com.
Web Development: HTML/CSS, JavaScript, WordPress, PHP, Adobe Creative Suite, Python.
Leadership: Agile, Scrum, Stakeholder Management, Conflict Resolution, Technical Translation.
Languages: English (Native Fluency), Spanish (Native Fluency).
Professional Experience
MBA Candidate – Information Technology Management Salt Lake City, UT
- Mastering IT management areas such as strategic leadership, financial analysis, and information-technology systems.
- Leveraging Python for data analysis to build complex financial dashboards, comparing market leaders like Walmart, Costco, and Target.
Project Manager – Product Development Spanish Fork, UT
- Managed full project lifecycle for 15+ concurrent projects, maintaining a 100% on-time delivery rate via Tableau.
- Accelerated approval cycles by 20% through proactive client engagement and detailed quoting in Monday.com.
- Coordinated with accounting via HubSpot to monitor project budgets and prevent billing delays.
North America Leadership Programs Project Manager (Bilingual) Pleasant Grove, UT
- Managed onboarding platforms and microsites resulting in a unified experience for North American and global participants.
- Coordinated marketing, IT, and operations teams using Asana to deliver initiatives on schedule.
- Enhanced digital engagement by improving user journeys and optimizing content delivery.
- Used Jira, Asana, and Monday.com to track timelines and deliverables, streamlining workflow and reducing delays.
Bilingual Senior Emergency Response Specialist Provo, UT
- Provided bilingual technical support for smart home systems using Salesforce and Monday.com.
- Diagnosed front-end issues and escalated bugs to QA, reducing system downtime.
- Processed emergency calls and coordinated dispatch of police, fire, and EMS personnel.
Web Developer / Design Specialist Orem, UT
- Designed and maintained departmental websites using PHP and CSS, ensuring branding and accessibility standards.
- Led university-wide CMS migration and oversaw bilingual content translation using Jira for tracking.
Education
Western Governors University – MBA, Information Technology Management
Jan 2026 - Present
Utah Valley University – Bachelor of Science, Business Management
Jul 2012
Honors & Certifications
- Scholar Researcher of the Year: Wolverine Achievement Awards, UVU
- Best Paper of the Session: ABEAI Conference
- Arbinger Institute Mindset Certification
- Assistant Coach: Team USA Paralympic Wheelchair Fencing Team